RETURNS POLICY

 

We have the right to resolve any complaint at our own discretion. We will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use or loss of an opportunity, even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special, or consequential damages or loss however arising. Including without limitation breach of contract, negligence, wilful or act or default.

Any items that are damaged or printed incorrectly must be notified to Printvision (UK) Ltd within 48 hours of receipt of goods. If no notification is made within 48 hours, there is a loss of rights to a refund or reprint.

Any items that are undelivered or delivered with damage, notification must be made to Printvision (UK) Ltd within 48 hours of the items being delivered or the estimated delivery date. If no notification is made within 48 hours, there is a loss of rights to a refund or reprint. If an item has been delivered damaged, it must be noted when signing for the delivery.

Printvision (UK) Ltd are not responsible for delays caused by our couriers.

Items cannot be returned if they did not make it in time for a planned event. Ordering for an event specific time is at the risk of the customer and Printvision (UK) Ltd are not responsible if this does not arrive in time. Every effort will be made to reach the required deadline.

In the event that Printvision (UK) Ltd has incorrectly printed or incorrectly supplied the product as stated on the purchase order a reprint will be supplied without cost to the customer. If a reprint offer is made, the customer must accept unless there is a clear cause to not do so. If the customer wishes to alter the artwork prior to the re-print, then this will be treated as a new order and will be consequently charged for.

Printvision (UK) Ltd reserves the right to offer a reprint and will not be liable for a refund.

In order to receive replacement products, the customer must return 95% of the delivered product to Printvision (UK) Ltd within 7 days of the initial date delivered. Printvision (UK) Ltd shall not be liable for any cost or expenses incurred by the customer or any other person or third-party company arising directly or indirectly out of any print error. If the customer refuses to return the product, this will be deemed an acceptance of the order.

Images must be provided when making a claim in regard to quality or hardware issues.

Due to the bespoke nature of the products that Printvision (UK) Ltd provides, reimbursements for products already printed or being printed are not possible.

Cancellation of orders is possible if the orders have not already been processed or produced. In this instance, Printvision (UK) Ltd are entitled to charge 5% of the order cost and a £25 administration and processing fee.

If an order has been printed and cancellation is requested, the customer is liable for the cost of the order minus the delivery fee.

These terms and conditions do not affect your statutory rights.