faqv2

My order has arrived, but is incorrect or damaged, what should I do?

If your order has arrived incorrect, incomplete, or damaged please contact our operations team at [email protected]. We will be able to help in any way. We will ask you to email an image or video of any faulty or damaged items so we can investigate further.

How do I change my order?

To change your order, you can email us at [email protected] or speak with one of our team on our online live chat quoting your order number.

Please note once orders have been sent to production for print your order can not be changed unless you pay additional costs for reprinting.

Can I cancel my order?

You can, please contact us as soon as possible – if the order has not yet gone into production, then there may only be an administration fee. However, if the order has been printed you will be liable for the printing costs.

I’m not sure what I’m looking for, can you help me?

We offer many different options which we personalize to your needs. Give our friendly sales team a call on 0116 266 6227 or speak with one of our team on our online live chat.

Can I personalise my own product?

Yes, we print full colour across all our materials, so you can have any design that you want. You can download the product template and create your own design or request an artwork quote from our in-house design team