Access to our website

Use of this website and information distributed in conjunction with this website is offered to you on your acceptance of these Terms of Use. By using the www.printvision.co.uk website you agree to be legally bound by these terms.

Use of Information

All copyright and other intellectual property rights for all website content is owned by Printvision Ltd. The information given on our website such as text, images and downloads, is available to customers of Printvision only. Images and text should not be downloaded and re-published for use for marketing purposes.

Conditions of Use

As a visitor to our website, you acknowledge and agree that any reliance on or use by you of any information available on this website shall be entirely at your own risk. In no event shall Printvision Ltd be liable for any direct, indirect, consequential or exemplary damages arising from the use or the performance of this website or information downloaded from it.

E&OE - all product specification is for reference only and measurements are approximate. Printvision Ltd endeavours to publish information that is as accurate as possible, however there may be slight variations from time to time.

Damaged Goods/Returns

It it paramount that all goods must be checked at time of delivery before signing for the item(s). If you inspect goods and find any damage then please refuse the delivery and do not sign for the goods. This will ensure that the consignment is returned to us where it can be inspected, repaired/replaced and ultimately re-delivered. If goods are signed for unchecked and are subsequently found to be damaged then it is the customers responsibility to return them to us for repair/replacement. Regrettably we cannot offer a free collection of damaged goods that have been accepted and signed for at time of delivery.

If delivery is attempted and no one is available to sign for the goods then the delivery will usually be re-attempted the following working day. After 2 failed delivery attempts goods will be returned to Printvision Limited and an additional delivery charge will be applied should you wish for us to re-despatch the order. Should you order goods in error or be unhappy with you goods in any way then you should return them to us at your cost within 7 working days from date of delivery so we can inspect them.

All goods should be returned sealed, unused and in their original packaging. We cannot refund for items which have been opened, used or are damaged. Goods must be returned at the customers cost and we strongly advise sending all goods via an insured service. For non printed products which are bought to order there may be a re-stocking fee for returned goods of up to 20% of the value of the goods. We cannot accept returns of items which have been bespoke printed.

Guarantees

Our products are all sold with full guarantees ranging from 1-10 Years depending on the product. If your goods fail due to a manufacturing defects during this timeframe you should contact us first to discuss and may then return them to us whereby we will inspect the goods and repair or replace free of charge.

Late Deliveries

Delivery: Please be aware we use a next day delivery service for all of our deliveries. This is based on a delivery slot between 9am and 5pm but can be updated at your request before despatch to a pre 9am, pre10.30am or pre 12 noon for a small additional cost. If a delivery fails to be delivered next day or during the time slot requested due to the fault of our courier service Printvison cannot be held responsible for any loss of revenue and unfortunately cannot compensate. Printvision can refund any carriage charges based on any particular items delivered late at your request. If the items being despatched are extremely time sensitive we strongly advise using our same day service, this can be priced on request.Alternatively if you would like to send in your own courier, please let us know before despatch.